Fair, impartial and transparent dispute resolution

Who We Are

The Office of the Ombudsperson for Financial Services is a dedicated independent institution driven by integrity and transparency while giving due consideration to the views and opinions of stakeholders to ensure fairness in the financial services sector within the parameters of regulations, issued guidelines and statutory objectives.

Roles and Functions

With a view to giving better protection to consumers of financial services, the Office of Ombudsperson for Financial Services shall, in particular:

For Complainants

Complaints we can help with

Find out about the types of complaints which fall under our purview

How to lodge a complaint

Find out how you can make a valid complaint to our Office

Our Policies

Consult our policies when lodging a complaint with us

Submit a complaint

Understand our process

For Financial Institutions

What we expect from you
What to expect from us

Latest News

Annual Report

Consult the second Annual Report of the Office for the period 1 July 2021 to 30 June 2022

Legislative amendments

The amendments brought by The Finance (Miscellaneous Provisions) Act 2021 to the Ombudsperson for Financial Services Act

Press Articles

Find out more about our role, our constraints and objectives - Le Defi Economie on 18 August 2021

Our Team

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