• develop a modern, efficient, accessible alternative dispute resolution system;
• be a value-based organisation;
• strengthen our team with diverse capabilities;
• use our insight to shape regulation and influence business and consumer behaviour;
• develop guidelines to enforce industry discipline while balancing underlying incentives of businesses with fair outcomes for consumers;
• influence the way in which consumers are informed and equipped to make the right choices;
• Leverage on international standards to meet the ever evolving consumer expectations.