Our Mission, Vision and Values

Our Mission is to ensure that consumers and providers of regulated financial services are being treated
fairly in terms of quality of service both pecuniary and without undue delay whilst contributing towards
the enhancement of the reputation of the Mauritius International Financial Centre.

The Office of Ombudsperson for Financial Services is a dedicated independent institution driven by
integrity and transparency while giving due consideration to the views and opinions of stakeholders so
as to ensure fairness in the financial services sector within the parameters of regulations,
issued guidance and statutory objectives..

Integrity

  we show a consistent and uncompromising adherence to moral and ethical principles.

Transparency

  we do what we say and what is right, and we explain the reasons for our actions.

Independence

  we act without favour, and we are not subject to the directions or control of any person or Authority.

Fairness

  we make fair and balanced decisions after duly considering the information provided by all parties.

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