Our Vision and Mission

Our Vision
The Office of the Ombudsperson for Financial Services is a dedicated independent institution driven by integrity and transparency while giving due consideration to the views and opinions of stakeholders to ensure fairness in the financial services sector within the parameters of regulations, issued Guidelines and statutory objectives.
Our Mission
Our mission is to ensure that consumers and providers of regulated financial services are being treated fairly in terms of quality of service both pecuniarily and without undue delay whilst contributing towards the enhancement of the reputation of the Mauritius International Financial Centre.
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