The Office of Ombudsperson for Financial Services and the Financial Services Institute developed a two day programme on Dispute Resolution in the banking sector.

The programme was based on real cases and offered a unique opportunity to participants to gain an insight on the reasoning applied in cases, the approach used and the different avenues available during a dispute.

The aim of this programme was to guide the banking sector towards a more constructive approach to complaints.

The programme was delivered by:
Mohamed Khan, CEO, Financial Services Institute
Arzeenah Lalmahomed, Barrister/Assistant Manager, Office of Ombudsperson for Financial Services